Policies at Snooze  Bedding & Linen

Because We Care

We founded Snooze  Bedding & Linen with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Shipping Policy

You may have your product delivered to your home via one of our available home delivery options. Shipping period from 5 to 7 working days.
We deliver orders on normal business days, which are Sunday through Thursday excluding government holidays. Weekend shipment of orders is currently not available. 

Order information such as billing or shipping address that is inaccurate or incomplete may result in delays.
Products can not be shipped to incomplete addresses. In cases of not accepting the delivery for reasons other than wrong items, the customer agrees to pay the shipping charges incurred and specified on the invoice.

All shipping charges are based on average package weight and dimension. This may be different from actual weights of products. Shipping charges can be computed while finalizing your order prior to completion.

Returns

If you are not completely satisfied with a product, Snooze will gladly exchange or refund the purchase - at it's own discretion - within 5 business days of the return request date, according to the notes below.

Boxes and packing material have to be in the original condition and the product has to be unused and box unopened.
All claims for shortages/ misshipments /misbillings/returns must be made within 1 day of delivery.


Returns are for replacement or merchandise credit only. The value shall not include any shipping charges. A copy of Snooze invoice must be included with all returns.
All items must be returned complete and in their original boxes or packages with all original parts/documentation; if items are not returned with their packages or if any other item or documentation is missing, products will not be accepted as a return item.
All returns must be shipped freight prepaid, the customer is responsible for all freight and shipping charges. Personal care products and some personal items can not be returned except in the case of a manufacturing defect according to the law.

General notes

Prices and availability are subject to change without notice.

Issued Gift Certificates are valid for a period of 3 months from date of issuance by Snooze . After which the code expires and any unused value in the Gift Certificate can neither be used nor claimed back in any form or for any reason.

All card billings will happen in Egyptian prices displayed or their equivalent value calculated by your card company.

Prices and Shipping Charges are subject to Sales Tax and applicable governmental fees when applicable.
Although we try to assure accuracy, Snooze Company cannot be responsible for typographic errors on this website. 
Monitor displays are simulated. Monitors are not included with computer systems unless specified.
Upgrade offers and special promotions are subject to change without notice. 

Snooze Company reserves the right to blacklist any customer and/or refuse any order without reason.

Customers are responsible for ensuring that the products they buy do not violate any rules or laws in the destination country. Ownership of the products are transferred to the customer once they are shipped.

Products withe free shipping are only for Egypt deliveries unless otherwise specified.

Egyptian laws are the applicable laws to all transactions and any disputes shall be ruled in Egyptian Courts .

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